Frequently Asked Questions
Q1: Are you a manufacturer or trading company?
A: We are a manufacturer specializing in plush toys with a dedicated design team to meet your custom requirements.
Q2: What payment methods do you accept?
A: We accept T/T for large orders. For smaller amounts, we accept Paypal, Western Union, Money Gram, and Escrow.
Q3: What is the estimated delivery time?
A: Delivery usually takes 15-20 days after payment confirmation, depending on the order quantity and design complexity.
Q4: Can I customize products with my own logo or QR code?
A: Yes, we provide full customization services, including printing logos, barcodes, unique QR codes, and series numbers on the products.
Q5: Is it possible to order samples for testing?
A: Yes. While standard samples are often free, special custom samples may require a small production expense. Sample time is typically 5-7 working days.
Q6: How do you handle product complaints or after-sales issues?
A: We prioritize customer satisfaction. We first identify the root cause of the complaint and take immediate steps to solve it. If the error is ours, we bear all related losses.