Frequently Asked Questions
WHEN CAN I GET THE PRICE?
If you provide an existing sample, we will submit a quote within 2 business days of receipt. For artwork or design files, we will produce a trial sample first and provide the quote within 2 business days thereafter.
HOW LONG DOES IT TAKE TO RECEIVE A SAMPLE?
Upon receipt of the sample fee and your finalized artwork, samples are ready for shipment in 3–7 days. Express delivery takes 3–5 days. You may use your own courier account, or we can arrange prepaid shipping.
CAN YOU MAKE SAMPLES BASED ON MY DESIGN?
Certainly. Please share your design concepts with us. Our senior designers—with experience from top manufacturers and portfolios including world-class brands—will develop high-quality samples for you.
WHAT IS THE SAMPLE COST AND LEAD TIME?
The standard sample charge is USD 150 per item. Lead time is approximately 7 working days after payment confirmation. Shipping costs are borne by the client. This cost may be credited against future bulk orders.
WHAT IS THE PRODUCTION LEAD TIME?
Our monthly production capacity is approximately 300,000 pieces. Lead time ranges from 2 to 4 months, depending on order quantity and complexity.
DO YOU PROVIDE OEM/ODM SERVICES?
Yes, we accept both OEM and ODM orders. We have extensive experience in high-end plush toy R&D and can customize size, material, and features based on your requirements.