❓ Frequently Asked Questions
Q1. Are you a factory or trading company?
A: We invested in our 100% owned factory in order to guarantee you cost-effective products and a stable shipping date.
Q2. Do you provide free samples?
A: The sample fee is 50-100 USD per design. If you choose our existing design, the sample fee is 10 USD. All sample fees are fully refunded when the official order is placed.
Q3. How long is your sample and production time?
A: Sample time is usually 5-7 days after the fee is received. For production, orders under 100k pieces require 55 days; orders over 100k pieces require 70 days.
Q4. Can you make my own design?
A: Sure, your own designs, photos, or pictures are welcomed. OEM and ODM services are both available, supported by our professional design team.
Q5. Can you provide a reference catalog?
A: Of course. Please feel free to let us know what you are looking for, and we will send you the relevant catalog from our extensively sorted collections.
Q6. What materials are used in the plush toys?
A: This specific product is made of 100% recycled plush material and filled with high-quality PP cotton, ensuring environmental sustainability and safety.
Petto Toys
